Refund policy

REFUND & RETURN POLICY

Ashloe Store LLC
support@ashloe.com
614-680-0040

Last updated: September 5, 2026

Overview

We want you to be satisfied with your purchase. Because we sell skincare and personal-care products, some returns are limited for health and safety reasons. This policy explains what can be returned, when, and how. Section 3A describes our 30-Day Satisfaction Guarantee, which lets you try the product and request a refund if it is not right for you.

Return-request window

Contact us at support@ashloe.com within 30 days of delivery to request a return. Requests received after 30 days cannot be accepted.

Please do not mail anything back before we have replied. If your request is approved, we will provide written return authorization and the correct return address. Items sent without written authorization may not be received, processed, or refunded.

Condition requirements

Except where the 30-Day Satisfaction Guarantee in Section 3A applies, an item must be unused and unopened, in its original packaging with all accessories originally supplied, and accompanied by your order number or proof of purchase, to be eligible for a return.

3A. 30-Day Satisfaction Guarantee

We want you to actually try Ashloé. If you use the product as directed and are not satisfied, you may request a refund within 30 days of delivery.

How it works. Email support@ashloe.com within 30 days of delivery with your order number or proof of purchase and a brief note on why the product did not work for you. Once approved, we refund the purchase price of the product to your original payment method.

You do not need to return the product. Because opened skincare cannot be resold, we do not ask you to ship it back. There is no return shipping cost to you.

What the guarantee does not cover:

Requests made more than 30 days after delivery
Products that are empty or substantially used beyond a reasonable trial
More than one guarantee refund per customer or household
Orders where the same product has been repurchased after a prior guarantee refund
Items marked final sale, free gifts, promotional items, and gift cards

Shipping charges. Original shipping charges are not refunded under this guarantee. Shipping is refunded only when Ashloé shipped an incorrect or damaged item, as described in Section 5.

Abuse. We may decline a request that appears to abuse this guarantee. We reserve the right to limit or refuse guarantee refunds where there is evidence of misuse.

Opened skincare and personal-care products

For health and hygiene reasons, we cannot accept the physical return of skincare or personal-care products once they have been opened or used. This restriction does not apply to requests covered by Section 3A or Section 5.

Damaged, defective, incorrect, or missing items

If your order arrives damaged or defective, contains the wrong item, or is missing an item, email support@ashloe.com within 30 days of delivery. Include your order number and photographs of the item and its packaging when applicable.

We will review the issue and, when confirmed, provide an appropriate resolution, such as a replacement or refund. The condition requirements in Sections 3 and 4 do not apply to these requests.

Change-of-mind returns

Unused and unopened items in their original packaging may be returned within the period stated in Section 2, subject to our review and approval. Change-of-mind returns are separate from the 30-Day Satisfaction Guarantee in Section 3A, which covers customers who tried the product and were not satisfied.

Return shipping

No return shipping is required for a guarantee refund under Section 3A.

When Ashloe ships an incorrect or damaged item, we will cover reasonable return and replacement shipping costs.

For other approved returns, you are responsible for return shipping. We recommend using a trackable shipping service. We cannot refund an item that does not reach us. Original shipping charges are not refundable except when Ashloe shipped an incorrect or damaged item.

We will provide the correct return address with your written return authorization. Please wait for that authorization before shipping anything.

Refunds

After receiving and inspecting an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method.

Your bank or card issuer controls how quickly the credit appears. We cannot issue a refund to a different payment method from the one used for the original order.

Exchanges

We offer exchanges for damaged, defective, or incorrect items under Section 5. For other eligible items, request a return under this policy and place a new order.

Non-returnable items

Except when Section 3A or Section 5 applies, the following items cannot be returned:

Opened skincare or personal-care products, except where Section 3A applies
Items marked final sale
Free gifts and promotional items
Gift cards

Order cancellations

Email support@ashloe.com to request an order cancellation. We can cancel an order only before it enters fulfillment.

Once an order has been processed for shipment, it cannot be cancelled. You may request an eligible return under this policy after it arrives.

Orders we cannot ship on time

If we cannot ship your order within the timeframe stated in our Shipping Policy, we will contact you with a revised shipping date and the option to wait or cancel for a full refund to your original payment method.

If we cannot fulfill an order, we will cancel it and issue a full refund.

How to request a return
Email support@ashloe.com with your order number and reason for the request. Include photographs when reporting damaged, defective, incorrect, or missing items.
We will review your request and reply.
If approved, we will provide written return authorization and the correct return address. No return is required for a refund under Section 3A.
Ship the item only after receiving authorization and include proof of purchase.
We will inspect the return and notify you of the outcome.
Contact

support@ashloe.com
614-680-0040